Last Updated: November 30th, 2023

What information do we collect?

We collect information from you when you send us an error report from Codeware’s COMPRESS Software or INSPECT Software. The information includes:

  • Detailed information about the crash including screenshots and information about the environment COMPRESS or INSPECT is running in. Due to the way third party Windows applications modify the system software, the error report may include details (name and version) of those applications.

  • Technical information about the conditions in COMPRESS or INSPECT that caused the crash.

  • A copy of the COMPRESS or INSPECT registry key. This is where COMPRESS and INSPECT store all configurations and settings.

  • A copy of the COMPRESS or INSPECT file that was stored in memory before the crash.

We also ask that you enter your e-mail address and a short description of actions taken before the crash occurred.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To improve COMPRESS or INSPECT. The information and feedback we receive in a crash report is essential for diagnosing problems and improving the software.

  • To follow up with you as necessary.

Do we disclose any information to outside parties?

We do not sell, trade or otherwise transfer to outside parties your personally identifiable information. We may release your information when we believe release is appropriate to comply with the law or protect ours or others rights, property or safety. The information collected from a crash report will not be used for marketing purposes.

Excluding Information from the Error Reporting Service

You can edit the contents of the error report before it is submitted. To view or modify the error report, click the What does this report contain? link. Then in the Error Report Details dialog, you can see every item submitted to us. To remove a item from the error report, right-click the item and click Delete Selected File(s).

Crash Report
Crash Report Details

Your Consent

By sending the error report, you consent to this privacy policy.

Changes To Our Privacy Policy

We may update our privacy policy. If we change our privacy policy, we will post those changes on this page and we will revise the “Last Updated” information on the top of this policy.

Contacting Us

If you have any questions regarding this privacy policy contact us by emailing privacy@codeware.com or writing to:

Codeware, Inc.
6530 Sawyer Loop Rd.
Sarasota, FL 34238

Contact Codeware

Questions? We’re here to help. For more information Contact Us or call (941) 927-2670.

Request Information

For additional information please Contact an Account Manager or write to:

General Counsel
Codeware, Inc.
6530 Sawyer Loop Rd.
Sarasota, FL 34238